Iberostar Selection Llaut Palma

Good
Traveller Type: Traveling as Couple
  : It didn't feel at all like a 5* hotel. We can compare it to the 5* hotel nearby which we experienced last summer and found excellent, simply flawless. Noisy work of the pool staff at the pool while breakfast time. They did't stop when asked. Stale and smelly dorada served at dinner and the feedback of the restaurant superior was that it was because of the extra pepper requested. They took it and never came back with another one or an apology. Few fresh vegetables at breakfast. Tomatoes were tasteless. No cucumbers. The pool area and facilities did't meet the 5* expectations. During rainy morning no alternative was organised on the roof top pool. The area there was deserted, went to check, nobody was around to give any info. Room maids entered room even if sign was not to disturb. A survey regarding our entire hotel stay experience including dinner and food in general at the hotel was asked from us on our first evening, before our very first dinner in the hotel. Useless. Unprofessional.

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children
  : Facilities were excellent and staff always smiling
  : Very minor, but we had two rooms on different floors and were unable to go each room as keys restricted access to floors when in lift.

Good
Traveller Type: Traveling as Couple
  : The hotel smelt lovely, all the staff were very helpful and friendly.
  : We were told to use the app, multiple times. Ordered room service on the app and half an hour later we got a call to say we should have called them first. So we ended up cancelling the room service as it would have been an hours wait.