Pino Alto

Poor
Traveller Type: Family with Young Children
  : The location was perfect, exactly what we needed 100%, close to the beach & restaurants/bars etc & not far into Cambrils plus the best beach restaurant around FRIENDS a very short distance. We know the area over the last 15 years.
  : To say the disappointment was huge is being polite, sadly didnt match up to expectations in any way except location. Firstly we found the front door lock was so hard 4 tough men each took key turns over a hood 10 mins to get in ! Then we found dirty / dusty floors throughout . A toilet that had urine in, a fridge that failed to get cold so lost all our food , a shower leaked so badly we had to use several towels to prevent the water escaping to the hallway ashore head fell off & hit you on the head when the tap was turned on the kitchenware was virtually non existent & seriously we had literally no cutlery, cooking utensils or pans ( one very dirty very small frying pan) . Nothing to use for the BBQ. Air conditioning units so filthy they were caked with filth Not even a coffee machine or kettle instead of anything to boil water demanded a 500 deposit on arrival, nothing on website to convey this parking in road only if you can any near by not as claimed ! Mattresses filthy, took photos no no spare linen , very hard too and dirty stains on sofas and chairs . TV was disconnected. The list is endless Yes we had to leave & find alternative accommodation- causing holiday stress - demands a full refund of 7 nights but refused - received 6 nights and deposit !!!

Very Good
Traveller Type: Solo Traveler

Fair
Traveller Type: Traveling as Couple
  : Needed lunch and as there is no restaurant due to Covid we were able to have a baguette made by the bar personnel which was very good.Very close to the beach where we were able to find a nice restaurant to have dinner.Very few people staying at the hotel and there was a good choice for breakfast.
  : Too many steps, everywhere you went it was up or down. The room were given smelt of cigarette smoke. They were very good and gave us a much better room with no problem.

Good
Traveller Type: Solo Traveler
  : teh breakfast was great and the location is convenient
  : The bathrooom, particularly the bath tub, it was tall and uncomfotable

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Traveling as Couple
  : the garden and location
  : Staff management can improve a lot! Especially the receptionists are unpleasant and unwelcoming. During dinner time also you can see the staff running around furiously, and obviously no one is assigned to a task, you can find the bar empty then every five minutes a different person might show up to attend the long queue in front of it and disappear again!

Very Good
Traveller Type:
  : Breakfast ok Location fine Evening meal wasnt up to 4 star quality. No signage to indicate what the food was. Disappointing evening meal
  : No air conditioning in building apart from the rooms. Cleanliness of hotel area poor and staff slow to clear tables and areas after evening entertainment

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple
  : Good breakfastReasonable prices at the pool bar and plenty of sunbeds
  : No complaints

Pleasant
Traveller Type: Traveling as Couple
  : Pool area , dinning area, location
  : Air conditioning, noise in morning and night. Breakfast choice