Kumara Serenoa By Lopesan Hotels

Very Good
Traveller Type: Solo Traveler
  : All inclusive
  : No tea in room . Tea only served at breakfast .

Very Good
Traveller Type: Traveling as Couple
  : Room was ground floor, in front of swimming pool. Spacious, big bathroom. Bed was comfortable, and ac in room. We had breakfast included in our booking, but when reached there we converted into all inclusive one. Was 28eur more per person for adding lunch and dinner (buffet). Variety of food was nice for breakfast, lunch and dinner. Staffs were very helpful.
  : Accessibility by foot is a bit not ok as it is a distance from the town centre, but the hotel does provide shuttle to and from during the day. We took taxi mostly to and from maspalomas centre.

Wonderful
Traveller Type: Traveling as Couple
  : Excellent breakfast and buffet dinner every day with broad selection of dishes. Nice gym and pool area. Clean and comfortable room and silent location.
  : You really need a car to get around (e.g. to get to the center or to the beaches)

Pleasant
Traveller Type: Solo Traveler
  : Comfortable setting
  : No tea provided in roomTea purchased at bar was served jn tkny cup and not warm

Wonderful
Traveller Type: Solo Traveler

Good
Traveller Type: Family with Young Children
  : Personnel was friendly and kind

Fair
Traveller Type: Family with Young Children
  : Liked the concept of the hotel - rooms around swimming pools. Safe for families with kids and hotel is not located at the centre of crowds of tourists. Free parking, decent gym, most of the receptionists friendly and welcoming. Hotel also offers free entertainment during the day - pilates, stretching etc. Drinks not too expensive. There is an option to skip a room cleaning for which you get two drink vouchers - we found it very useful and eco friendly offer because there is no need to change towels every day etc. Of course - swimming pools and sun beds were very nice.
  : Despite hotel is only 3.5 years since opened, rooms are already screaming for maintenance and some refreshment. Cleaning was not good at all. When we moved in there were lots of dark hair on bathroom floor and after informing reception, senior cleaner came with our maid and pointed to the hair but at the end senior lady had to show how to properly clean floor not only to wipe from one side no another. Bathroom tile grouts not clean , tiles not clean, silicon sealing starting to wear off. Shower door hinge broken. We used "skip cleaning offer" a lot because there was no trust in cleaner that she doesn't do a cross contamination between rooms because of what we saw. Maybe we should have taken it much more easy or in Baltics we have a higher standard but cleaning of the room should be improved to easily make this place more value for the money. We were on a half board for 7 days and to be honest that was too much because food was, in my opinion, average. There was a good variety but food was not tasty - things were just cooked without anything added. Yes, you could eat as much as you like but to be honest that is not what you expect in Spain because you expect flavours and taste. Also we noticed very early that dish was not clean, especially plates. One day was terrible, I had to swap 3-4 plates to get one more or less clean but anyway you could almost always see water drop marks on it which means that plates are not being polished.

Very Good
Traveller Type: Family with Young Children
  : Environment and great staff
  : Txi and bus to everywhere

Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: Traveling as Couple
  : The complex is really nice. There is a large restaurant for eating and you can also sit outside. We went for the breakfast and dinner option as it is a little out of the way. There is a free shuttle bus from the hotel that can take you to Meloneras and Playa del Ingles but it finishes in the afternoon. Taxi from Meloneras to our hotel was about 7 euros. You can walk from the hotel to Meloneras and takes about 45 minutes. Hotel itself is very nice - we had a nice room - Junior Suite. Was nice to have a little terrace area at the front of your room as well. Bed very comfy and the bathroom was a nice size. Good free toiliteries as well............Nice shower!! We would say that breakfast was better than the dinner. Breakfast was LOVELY. Dinner.....being a buffet could be a bit random sometimes but that's a buffet!! It also got VERY busy at times. The catering staff do an amazing job.....BIG shout out to them and the Chef's....they take a lot if pride in what they do and sometimes have to deal with 'difficult' guests. The breaksfast/dinner can be a bit of a 'bun fight' but they really do a terrific job.
  : Everything was OK and we would recommend a stay. Great if you have kids and just want a bit of R&R at the hotel. We think a lot of the guests were all inclusive which isn;t really 'our thing' but if you like all inclusive.....it cant be beat.