Villa Luna

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Business Traveler
  : We loved the Villa and the outside space. Very convenient location for supermarkets, beach and restaurants.
  : We werent happy when the power went off and we had to wait over an hour before we spoke to someone. Instead of coming out and sorting the problem, we were expected to sort the problem out with instructions over the phone. We had to climb Villa wall as we couldnt open electric gate and then go down the road to an electrical box and try and understand what we needed to do. This took so long we had to throw food away and we all felt that we shouldnt have been put in this position. Surely this should have been sorted by the company. We were also disappointed with the state of some of the equipment for use. An outside sunbed was not fit for purpose and broke instantly and you could tell it was repaired on previous occasions. An umbrella outside needed to be repaired and chairs had material/trim falling off edges, table tennis bats had to be glued to use, outside table and chairs near BBQ were wobbly and could be dangerous. The Villa just needs some basic maintenance and it shouldnt be up to the client to resolve these problems.