Desmais Apartments

Very Good
Traveller Type: Traveling as Couple

Fair
Traveller Type: Family with Young Children
  : Great location and friendly Helpful staff
  : Mold on the mattress and probably elsewhere in the bedroom kept us from sleeping well. We coughed all night every night. Good place for a Basecamp but not to spend time in.

Disappointing
Traveller Type: Traveling as Couple
  : The Desmais is situated in a quiet area 10 minutes walking distance to Cala Galdana. The property outside is well maintained, with each flat balcony facing a beautiful park. x2 complimentary biscuits, small water bottles, tea bags and coffee pods. The coffee machine was broken but changed with a new one on the second day.
  : Inside the flat was the older version of the photos posted on Booking. Right after our arrival, we noticed various things missing, making our stay uncomfortable. The kitchen came with very few supplies. Didn't include bottle openers, scissors, or any bowls, just to name a few. A screw was fixed on a wall as a kitchen towel holder. The bathroom didnt come with any sort of free toiletries, not even a small hand soap, bin bag, or a toothbrush mug. Hanger wasnt well fixed, and the shower and window were moldy. The bedroom was pretty humid with a damp smell coming from the wardrobe. It was promptly cleaned with bleach the day after, so then it smelled both damp and bleach. For obvious reasons, we couldnt use the wardrobe and had to keep our clothing in the luggage for our stay and making them wrinkled. There are two bedside lamps but not the main one, so we have to walk in the darkness to turn on the light. Bed side is good but the mattress was sunken on one side. The blanket was too short and didnt cover the feet. On the first night, I was cold caused the dampness but the flat didnt have an extra blanket. After commenting on what is listed above, they have provided hand soap (apparently it was a gift), washing up liquid with a sponge, and an extra - short - blanket. The fact they didnt take any responsibility made the customer service experience poorer. Despite the unhealthy condition of the bedroom, they didnt empathise without even with an apology, not considering giving us another accommodation or any sort of compensation. On top of that, in the middle of our holiday, we received, out of the blue an unpleasant notification from Booking. Desmais reported us for misconduct, saying that one of their staff felt threatened while we explained the situation. The staff member later on confirmed that didnt feel attacked. Apparently, the report came from the manager, whom we never met in person just contaced her in polite terms by email.

Wonderful
Traveller Type: Solo Traveler

Good
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Family with Young Children
  : Location was great, many super markets nearby for breakfast, they do their own bread among many other options. Cala Galdana is great as well, one of the few beaches with parking "nearby" (many others you have to walk/hike 20+ minutes). Many good restaurants for dinner as well. Bed was big and comfy. Parking on the street was easy and free.
  : The apartment feels 70 years old. In good condition, but old. Not modern. There is a kitchen but you need to buy everything, salt, sugar, oil, coffee. Many things that will be wasted. Used to have all of those available when staying in AirBNB. The dryer of the complex let me down the last day, it refused to start, they couldn't fix it. Had to travel with wet clothes in the baggage. Lastly, I found it was not a great value when my friends stayed in a far better equipped hotel for the same price.

Very Good
Traveller Type: Traveling as Couple
  : Very quick checkup and checkout - as you do not need to meet someone, you just have to take your keys in a locker

Very Good
Traveller Type: Traveling as Couple
  : Best location in Cala Galdana
  : Quality of towels poor and needed to ask for change of towels before due date

Very Good
Traveller Type: Family with Young Children
  : the location !!! (the beach is only 10 minutes walk, it is quiet and the view from our apartment was incredible - we were in apt 17), the pool was amazing (the two bali beds are a great addition and really contribute to the experience), the welcome note with the local pastries were so nice ) Parking in front of the property was great!!
  : being at the top of the property also means you have a lot of stairs to climb (definitely not recommended with small children). The kitchen is more a kitchenette and we were missing some utensils (no large pot to cook pasta for 3) and the equipment dates a bit. The shower is also a bit old and would need a fix. A mirror in the bedroom or in the hall would be nice (one mirror in the bathroom is not enough).

Very Good
Traveller Type: Traveling as Couple
  : Clean pool, washers and dryers available, quiet location, close to good restaurants