Hotel Oversum Winterberg Ski- und Vital Resort

Very Good
Traveller Type: Family with Young Children

Poor
Traveller Type: Family with Young Children
  : The SPA was good, but the atmosphere was ruined when you see old naked people, and especially when you are with kids. I belive it's an international hotel. Housekeeping was quick and serviceminded.
  : Breakfast quality and selection was cheap. The beds uncomfortable. Too expensive - no value for money. The service in the restaurant was average.

Fair
Traveller Type: Solo Traveler
  : The hotel is very clean and the location is good. The parking is free, but you pay an extra 'cure fee'. It's not much but you wouldn't expect that in a 4-stars hotel which advertises that all the facilities are free. For me the outdoor pool is too cold to use in winter (28C). I was imagining I could stay inside and get some sun. The sauna with a view was nice, and the indoor whirpool as well. I didn't use the swimming pool, it was a bit crowdy at the time I was there (that is a public area). The gym has some machines, but not many weights. I didn't take breakfast as it starts at 7am and I had to leave my room at 7 because of my activities. So I can't say much about it. But in the evening passing by the restaurant I can say it was smelling tasty.
  : The hotel is definitely not a 4-stars regarding customer satisfaction. I was there because I've had a paragliding course. On my last day the weather was bad so the course was canceled. The evening before I've asked for a late check-out so I could at least spend few hours of my vacation day at the pool. That was not possible, here it's worth mentioning that there were rooms available on booking.com at 11am when I left the room. The check-in is very late (3pm). I was expecting to be allowed to stay til 3pm. This would have made a 10points review and I would have definitely returned in this hotel for my next courses. The explanation was that my room is booked and it's not possible to manage the bookings.. blabla .. It's not the first hotel I've stayed, sometimes guests get an upgrade for one day and they are moved the next day to the room that was planned for them. You expect this to work in a 4-stars hotel. Not here, and this left me leaving with a bitter taste.

Good
Traveller Type: Traveling as Couple
  : Room was so clean. Staffs were very feiendly and helpful.
  : All pools were closed due to some operation while it mentioned in booking that one of them is open. This hotel without pools doesn't worth money.

Very Good
Traveller Type: Family with Young Children
  : value for money, great breakfast, nice spa

Wonderful
Traveller Type: Traveling as Couple
  : The breakfast was good with a lot of options. Nice spa with different saunas and swimming pools, including an outside one. The room was clean and the staff very friendly and helpful - they explained everything about activities in Winterberg. The location is really convenient, as one can easily go to the town center by foot to visit different restaurants, not having to drive.
  : The outside pool could be warmer for winter time, massage in it would be also great. The steam room was very good, but I would also add a little aroma (oil or herbs). A little extra would be good for breakfast, like a better juice instead of a juice machine. Also, a coffee machine is almost a standard for this hotel price range, but was not available here.

Wonderful
Traveller Type: Solo Traveler

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple

Poor
Traveller Type: Solo Traveler
  : nothing
  : food and service very poor room didn't get cleaned no senior staff on site waiter Elsa seemed to be the only real professional in the restaurant