Hotel Heisede

Wonderful
Traveller Type: young couple
  : The room was very clean and comfortable. We had an upstairs room with a large roof terrace.Plenty of free parking on site.The bathroom was spacious.Ideal if you need somewhere to stopover.Shops were only a short drive away.
  : The hotel was fine but there's not a lot to do in the town.We didn't see any shops, restaurants or bars nearby.

Wonderful
Traveller Type: family with young children

Good
Traveller Type: solo traveller

Good
Traveller Type: review category business travellers
  : Key pick up at any time, clean bathroom and friendly staff.The hotel is very close to a station and easy to find.Coffee machine available.
  : The heating was off when I arrived. Somebody also turned it off when I left the room for the day, so after spending all day in the cold outside I came back to a cold room as well. Breakfast was very average.The sheets were dirty - there was hair and marks all over.

Very Good
Traveller Type: family with young children
  : Room was quite spacious and it was very clean. Instruction how to get the key etc (we booked & arrived quite late) were clear.
  : Like read from the other reviews, the noice from the street can be quite loud (train goes righr next to the hotel).

Fair
Traveller Type: young couple
  : Verry good pricing and service-minded staff. Big room.
  : The room was kind of cheap and old in its interior. Plus there was a railroad track right outside the window. With loud trains passing from time to time

Very Poor
Traveller Type: solo traveller
  : I cannot say anything good about this hotel because all impression was spoiled after the check out. I came there for 1 night to visit concert. I've guaranteed the reservation with credit card via booking com. During the check in no one was on the reception. I called to the phone number and a man explained me how to check in to my room. He does not mention anything about payment and I was thinking - ok, maybe during the check out.Next day 1st at all I skipped breakfast, because on booking was mentioned that its till 11 a.m, and I came after 10 - everything was finished and some lady told me - sorry it was till 10 am. Ok.After that I left the hotel. No one was on reception again and I thought, maybe if they don't care about payment they will charge it later from card on the booking. com.As soon as I was in the train from Hannover some man started call me, said that I left hotel "without payment" and I should immediately back and pay or he will call the police. I told him - what the problem? Can you just charge it from the credit card? He said - no, you should back personally right now.In the end I called to the hotel reception number and they asked me to send card details to their hotel's email, and after that they took payment from me. It was the same card which I have o booking.com as guarantee.This is not my job to "remind" them about the payment and instead of making all this problems, they could normally explain me how to pay during the check in or check out by phone. Or put someone on the reception.That old man was very rude while calling me and i do not recommend anyone to stay in this hotel if you don't want to have spoiled mood afterwards.