Hotel Neptun

Poor
Traveller Type: Family with Young Children
  : View of the Sea. Great breakfast.
  : The staff is not too kind and not too forthcoming.We don't really understand what 5 stars are about. Maybe there could be 5 stars here in 90 years but not in 2024. Neither in terms of interior nor the fact that not all the lamps that are in it work in the roomThe smell of entering the room as a nursing home as a medical institution. From counting you have to reckon with some kind of mystical tax of 14.80 eurosWhich we hadn't been warned about before. Staying in other hotels nearby such tax was not paid.

Wonderful
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Traveling as Couple
  : The view from our room was simply gorgeous Nice breakfast Very pleasant staff at the wellness center - truly enjoyed my experience here! Overall good staff with few exceptions (see next section)
  : Some staff members are clearly not at the level of a 5 star hotel... 2 examples: 1) During a stay at the sauna, one of the staff members refused me entrance to one of the sauna rooms arguing that the session had already started - however the session had not started yet as the people were currently entering and the room was not full at all (but he let my fiance to get in despite clearly seeing we were together. Quite a mystery to me to understand the logic of this person...) This was a highly unpleasant and a bit humiliating experience. Crazy to see such a lack of care in his explanation for a 5 star hotel (or even any other hotel)... 2) On the first evening, we decided to have a drink in the "Sky bar" if most of the staff was ok, here again we unfortunately had a negative experience with a rather unfriendly staff member (not pleasant, bit harsh and almost ignoring us when we asked him to come at the table) The restaurant offers are nice but in my opinion way too simplistic for a 5 stars standard. (fine everydays food but nothing fancy on the plate nor in the room atmosphere) - We had a charming staff person here but still we were a bit disappointed by the offer on the menu. Last, more a small details but rather relevant again, when we checked-out the staff member did not ask us if we had a pleasant stay or whatsoever - don't want to be picky here, but such a small attention should be a norm in any hotel to make sure if your guests had a good time (regardless the amount of stars) Please note that we (my fiance and I)) are both very easy going friendly persons. Hence, if I take the time to write down this comment about some staff members, this is really to highlight that this was clearly negatively marking us.

Very Good
Traveller Type: Solo Traveler