Stadthotel Regensburg

Poor
Traveller Type: Family with Young Children
  : The hotel was relatively close to the Central Station and the City Center.
  : The hotel walls were so thin that I could hear phone alarms and people yawning in the next room at 5 in the morning. The pillow on the bed was so thin I felt I slept on an empty pillowcase. The shower knob was very difficult to turn on and needed even more strength to turn off, making it difficult to even take a shower.The room had no curtains, only blinds on the outside that didn't cover the windows completely, so anyone from the parking lot could see inside the room. As far as safety features are concerned, the smoke alarm was sitting on the windowsill with the battery half-out of it.There was no staff at reception during any of the time I was there, and that was problematic for a number of reasons. The pin code needed to enter the building wasn't the one I was emailed in the booking confirmation, so I had to call the hotel number to get the right one. The man who answered was very curt and seemed annoyed that I had trouble entering the building. The wifi password wasn't displayed anywhere, so instead of calling the hotel number and dealing with that curt man again, I didn't have access to the Internet while I stayed there. Also, I ran out of toilet paper, and there was no one at the reception who could ask to bring me more.The room seemed relatively clean, but there were hairs on the bed and in the bathroom.All in all, an unpleasant stay.

Very Good
Traveller Type: Solo Traveler
  : The hotel was totally un-staffed during my three-day stay. I went in and out of the building typing a passcode on a keypad. I picked up and returned my room key at the front desk without any staff present. It was impossible for me to communicate with anyone at the hotel before or during my stay. I was lucky to have a friend who lives in Regensburg who could phone the hotel reception number. I never received any written communication from the staff, despite my frequent messages, sent using both the Booking.com app and by email. The person who spoke with my German friend on the phone said they could not speak English, despite English being included as a language spoken in the list of hotel amenities.

Pleasant
Traveller Type: Solo Traveler

Fair
Traveller Type: Traveling as Couple
  : Check-in was uncomplicated
  : The bed was extremely uncomfortable and there was no Wi-Fi, despite what the hotels description state

Pleasant
Traveller Type: Solo Traveler
  : The room was as described and provided me with a fairly comfortable and secure place to stay for a couple of nights, which was what I wanted.
  : No reception and I only once saw someone who seemed to be running the hotel. It was a bit impersonal and the whole place felt as if it had seen better days.

Very Good
Traveller Type: Family with Young Children
  : Really easy check-in, perfectly adequate room, and very calm comfortable neighborhood. Bonus: the nearby bakery is really good (Bckerei Caf Ebner Kumpfmhl)!
  : Nothing.

Very Poor
Traveller Type: Family with Young Children
  : Horrible experience, travelling with a child and an elderly. Did not receive the code for the late check-in, no response, and no apology. I had to pay for additional accommodation, which had 24-hour reception. I usually do not write negative feedback, but I do not want anyone else to experience this. Hope for an improvement.

Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Solo Traveler
  : Had problem with the automatic door, which did not work properly and I cannot leave for two hours. Nobody was available for help, nobody replied to the phone and nobody turned up at the reception although they advertise themselves available from 7 in the morning. In this hotel, if you are in trouble, you are on your own - at least on Sundays.

Fair
Traveller Type: Traveling as Couple
  : Facility was old and not well maintained although the main things were working. No staff on site. The Hotel did not answer emails to let them know we are arriving 1 day later due to flight delays.