Serways Hotel Heiligenroth

Very Good
Traveller Type: Solo Traveler
  : Comfortable bed, quiet room
  : No cup/glass in the bathroom

Good
Traveller Type: Traveling as Couple
  : Beds are comfortable rooms clean hot shower safe parking just what we need for our night stop
  : Sat Nav directions could be better had to go do the slip road to get into the hotel

Fair
Traveller Type: Traveling as Couple
  : Good loation on the motorway just to sleep and get on with the rest if your journey. Window was facing a forest so it was very quiet.
  : After having a great experience at Serways Siegburg West hotel, we decided to book this one because we thought it would be the same.Looks bad and old. Didn't really feel comfortable and it didn't give us a welcoming feeling. I slept only because I drove for 14 hrs and was very tired.Initial room had a light that wasn't working so requested another one. No ceiling lights. Dust everywhere..it fell in my drink as it was dust on the lights on top of the side tables. The bathroom looked clean. Few dead instects found on the window sill.Beds were OK but the pillow was so small and thin I had to fold it to make use of it. There was also a holr in the bed sheet.Cleaner opened the door without knocking while my partner was having a shower. The bathroom door is made of semi-transparent glass and it also didn't close at all as the mechanism was broken. The ceiling light didn't work either.We didn't get any glasses in the room either so had to go and ask for some. Was given plastic cups but I insisted for glass ones.Hotel shop was very expensive. I wouldn't go again.

Wonderful
Traveller Type: Traveling as Couple
  : 24/7 reception as we ran late and could check in at 2.00am only. Its well located, clean and comfortable.
  : Theres no kettle to make hot drinks in the room.

Pleasant
Traveller Type: Traveling as Couple
  : We booked as a stop-over on our journey north. No issues with room at the price we paid.
  : Could have done with an extra pillow, but no-one about to ask. Pretty much self-service.Stating there is a restaurant on site is stretching it a bit. Was a fast food operation and not what we were looking for.Luckily we were able to eat in the local town.

Fair
Traveller Type: Business Traveler
  : Location.
  : Very noisy beside motorway.Stayed 5 nights staff never changed towels or emptied bin.

Good
Traveller Type: Traveling as Couple
  : It was clean, practical and right next to the road. Easy if you just need a place to sleep when driving through.
  : There was no hot water. The shower and sink only had cold, and icecold.

Good
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Solo Traveler
  : Location
  : Was traveling 14 hours only needed a shower and a sleep payed 104 euro and there was no hot water asked stuff is there any chance there is another shower i can use or any solution answer was they cant help then when i asked some money back it was offered 4 euro wasnt freanybor helpful at all!

Very Poor
Traveller Type: Family with Young Children
  : My car broke down, so I missed my flight. I wrote two nights before to cancel and request a refund, and was told that was not possible. My colleague who did travel said he drove around the hostel for an hour looking for a parking spot. So I would say the only positive thing is that this place is cheap enough that you will not lose too much money if you cannot make it.