City Hotel Heilbronn

Disappointing
Traveller Type: Business Traveler
  : View from room, cleanliness and room its self was very very nice
  : The person at the reception was extremely disrespectful and needs to learn how to speak with guests. We arrived a little early and asked if we could wait near the reception until our rooms were ready and he said no giving us a lame reason that the place needs to be cleaned and said why did you come early. We were ready to wait patiently for our rooms but he wanted us to leave the building. Really rude, aggressive and spiteful man who should be taught how to interact with people properly. The other problem I faced were the blinds did not work for one window hence was very bright early in the morning. But the room was wonderful so all in all decent experience.

Wonderful
Traveller Type: Solo Traveler
  : Very friendly and helpful personnel.

Pleasant
Traveller Type: Traveling as Couple
  : The hotel is located in the city centre
  : It was quite hard to find a way into the Hotel despite us being outside the building. The parking was also confusing and apparently we parked in the wrong car park, although we had no information from the hotel to tell us how to get in or where to park. I had notified them that my wife was partially disabled but there was No mention that this Hotel is only on the 14th Floor of the building. That would probably have been OK given the lifts, but during our 3 night stay we had 2 FIRE ALARMS, which meant walking down 14 flights of stairs - pretty difficult for us - I am 76 and my wife is 73 - never mind her condition. The Alarms could well have been triggered by smokers as the lobbies and lifts smelt strongly of cigarette smoke all the time ! All in all a great shame as the accommodation was mostly OK. The Hotel would be well advised to tell clients about the location on the 14th floor and address the problems of smokers and fire alarms

Good
Traveller Type: Business Traveler
  : I can say that the hotel is clean. new bathroom remodeling
  : the garage that is paid for is very narrow for parking and has a very unpleasant smell. Hot water takes quite a long time

Poor
Traveller Type: Business Traveler
  : Not much to mention with regards to a positive experience with my stay at the City Hotel Heilbronn. What a dump.
  : Anything could have been an improvement. No amenities nor staff on site. Glasses on the night stand but no water? Breakfast consisted of the utmost in basics and for 100 per night... this place is definitely not to be recommended.

Very Good
Traveller Type: Traveling as Couple
  : The Hotel is on the 14 floor with a great view. Perfect breakfast. Good value for money.
  : Check in was surprising. No reception, just a box on the wall. Parking was not included, but a young Albanian guard outside the garage helped us ..

Very Good
Traveller Type: Traveling as Couple
  : Its was super
  : Is little bit hot There was no conditioner

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple
  : Good view, nice location, okayish breakfast.
  : Fire alarm went off in the early morning in some room. Badly managed, and no apology.