BS Luxury Apartment

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Traveling as Couple
  : The room was perfect. It had amazing view on both sides, you could see the river and the castle. The room on the top floor is probably on of the best view points of Heidelberg. Additionally, the toom was warm, comfortable, clean and pretty. The apartment is very well located. I added some beautiful view photos from the room's windows.
  : First of all, the room and location is incredible. However, the room is on 4th floor and there is not any elevator. So, we needed to carry our quite heavy luggages for 4 floors from the very narrow stairs and next day we had to carry them down. I did not realize that there was not any elevator when booking the room so I think this must be mentioned everywhere. Also, the minibar was empty. I think the minibar should contain some priced snacks or drinks if the room is this hard to reach. At least a bottle of water or anything else can be treated. Or there may be a vending machine in the ground floor to provide the guests some drincks or snacks.

Wonderful
Traveller Type:
  : The place was very clean and beautiful
  : The stairs may be a little bit difficult for big luggages

Wonderful
Traveller Type:
  : The location and facilities are very good.
  : I hope a proper coffee maker can be provided.

Very Poor
Traveller Type: Traveling as Couple
  : It was impossible to reach hotel to change dates or cancel reservation. My reservation was including free of charge date change, however when I tried to do this, I couldnt get a response from hotel for weeks (still also). So they are not trying to help their customers or just ignoring you

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type:

Wonderful
Traveller Type: Business Traveler
  : Great room, Nice Bath and perfect location with a great view

Good
Traveller Type: Family with Young Children
  : The location is perfect! The view from the apartment is wonderful! It's easy to get the key and the host corresponds very quickly. The shower is fabulous!
  : The internet did not work at all during our whole stay. I contacted the host but there was no improvement at all, although he responded quickly. The hair drier was not at all good, very loud but did not dry my hair very well. The bathroom does not have a proper place for even one person's cosmetics.

Very Good
Traveller Type: Traveling as Couple
  : Location in the old town and view of the river were lovely. Good use of space. Nicely furnished.
  : The WiFi was very weak. No wine or Prosecco glasses. Shower gel was empty.