Black Forest Lodge

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : the apartment was very beautiful designed, every spacious bathroom, had an attached bedroom :-), from every window, we could see trees and green grass, very good to relax, I liked the pots in the kitchen (marked from inside with liters) Sara from Israel
  : no microwave in the kitchen, no coffee mugs, no possibility to have a cup of tea/coffee upon arrival, a funny lift (you have to press the button while moving)

Very Poor
Traveller Type: Family with Young Children
  : Very nice views. Upper apartments are very nice.
  : Me and my wife were celebrating 50 years of marriage. We decided to invite all our family to enjoy the Black Forest region.I spent almost 7 thousand Euros for some apartments, for the period of 7 nights after reading the fine reviews on this lodge. Unfortunately, I must say that we left the place with a lot of frustration.This place is not for elderly people. There are severe problems that prevent us to enjoy. There is a problematic access to reach the place. The parking lot is far away, down the hill so you have all the time to climb up the hill by an unpaved trail. Imagine doing that with all your luggageMy wife and I were very upset because we got apartment #4 on the ground floor. There is an option for a Ground-Floor Apartment, and we, in purpose didnt order this category, because we dont like to be in the same level of people walking next to our unit. Despite this, although I ordered another category the Standard Apartment they assign us on the ground floor level.On top of it we suffer from an unpleasant and embarrass issue the large window in our bathroom, is with transparent glass, which is wide open for guests and others peeking through this window.There are many more defects that affect most of the guests. A very problematic defect is that there is not any service for you during your stay. We have been there for 7 nights, and nobody came to the apartment to clean, make the bed, change towels, throw away the garbage, add toilet paper or soap, etc., nothing at allAnother issue is that there is no one on site to speak with the manager is controlling the place from distance maybe from another site of the owners. Only junior representative is coming to the front desk for short time between 4PM and 6PM for making the check-in procedure on those days new guests are expected to arrive.Be aware that there is no guests elevator.If you try to complaint they are treating you like blackmailer. No attitude to the customer. Nothing at all.

Fair
Traveller Type: Family with Young Children
  : The location and the view
  : No lights outside. It was terrible on arrival as we came late. No one was on reception to give us the keys, no message. Nothing. I called the property number, but the answer was from other property, 50 km away from this place and the clerk couldn't answer how can we het in. It took few calls until we found the keys.

Very Good
Traveller Type: Family with Young Children
  : The property was very modern and clean , as well as warm. also staff where very friendly
  : The steep driveway was a bit of an issue with access, especially when icy , also there was no ceiling lighting in kitchen and bedroom which made it very dark.

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : the lodge was very spacious, modern clean and comfortable
  : the mattresses were very soft and we had backaches although every room has toilets, it was open with no door and privacy

Pleasant
Traveller Type: Family with Young Children
  : The apartment is really nice. Clean.There is a free washing machine.
  : They are building a new building and swimming pool next to the lodge. As a result the parking and driving pathway are unaccible. You have to park down the hill and climb on some illustrated trail with all the luggage. One of our suitcase wheels broke as a result of this.We were informed on this renovation, only after we paid and couldn't cancel, less than a week before the arrival.I booked an expensive place so we will have ckmfort and luxury and instead had to climb a hill with all the luggage, sometimes in the dark and rain, every day.I would have expected some compensation as we booked long time before the renovation started and paid a lot of money.Also the number of dishes in the apartment did not match the number of people. We were a family of 6, but had only 4 glasses, 3 plates etc...

Wonderful
Traveller Type: Family with Young Children
  : Beautiful, spacious and comfortable
  : Renovations affected parking, leaving the parking in the morning and one morning noise from it

Wonderful
Traveller Type: Traveling as Couple