Hotel Neuwarft

Pleasant
Traveller Type: Traveling as Couple

Pleasant
Traveller Type:
  : Nice big room and bathroom, all very clean, nice big TV. Breakfast was very good considering the price.
  : It was very loud outside our room 50 in the mornings. Friday morning there was hammering at 6:50am from some building work in the hotel, which we mentioned to Reception. They admitted that the builders start that early but should not do loud work at that time. We asked for a room change and were told it wasn't possible. The cleaning staff push a cart around from 8am which goes clack-clack-clack across the tiled floor and due to the thin doors you hear it clearly. Same goes for talking guests and their suitcases. They need thicker doors and carpet! Unfortunately after 3 nights in the hotel we left feeling very tired.Price wise the place was not cheap but compared to the other accommodation nearby it was good value.

Very Poor
Traveller Type: Traveling as Couple
  : The owner received us in the reception unfriendly. There were no explanations about the services of the hotel, when the checkout is due, etc as I experienced in other hotels with similar rates. In the room, there are no information about the hotel or services. No minibar in a 130 room!! The breakfast buffet was very poor in offer and quantities, not adequate for the rates we were paying. The best was to come... the second evening the lights went off in the room. We called the reception and told us that someone would come to fix it. After 15 min we called again as nobody showed up. Then came the owner very unfriendly yelling at us that we were not the only guests and that he had the right to kick us out of the hotel. Something similar I've never seen in my experience in hotels in Europe and USA when travelling on business. Never again! Fortunately I found similar comments in the same direction about this hotel and the owner. So I am not the only person with the same opinion.It seems he is a colleric guy that doesn't have any empathy with the guests.

Good
Traveller Type: Business Traveler

Good
Traveller Type: Business Traveler

Good
Traveller Type: Traveling as Couple
  : Everything was actually better than expected at this transit hotel before and/or after taking a ferry. However we found the gentleman they called boss to be ungepflegt, actually a bit schnuddelig and NOT as cautious with masks, hygiene and distancing as the times require. In fact during our 2 weeks in Schleswig Holstein, this was the ONLY restaurant/ bar where NONE of the personnel wore masks. Guests followed strict rules for distancing and wearing masks at distanced tables, etc.The food was excellent, the ambiance, rooms, actually everything was excellent, but we felt very disturbed by the lack of respect for the virus by the employees - and by the boss himself.
  : See above

Very Good
Traveller Type: Traveling as Couple
  : clean good large room,

Good
Traveller Type: Traveling as Couple
  : Great balcony
  : Basic breakfast, there could be more choice

Wonderful
Traveller Type: Family with Young Children
  : Cozy rooms with nice wooden and modern interior; bathrooms slightly outdated but still nice; good breakfast buffet; very close to the ferries and to other restaurants
  : We only stayed one night, nothing to complain about.

Wonderful
Traveller Type: Family with Young Children
  : Clean and very comfortobable suite for a couple with two children. Balcony was good to observe the starry night. Located in a few minutes walk from the ferry.
  : Somehow the food selection during the breakfast was not as good as you would expect from the place/price (no croissants, no fish, some of the buns where really not fresh (very hard). Also, in the evening the staff said that the sauna is already closed, although according to the bookelet inside the room it was supposed to be opened for 50 more minutes. The checkout time is before sauna starts working. For us it was a one-night stay, so a little bit disappointing to miss the sauna.