nicetostay

Very Good
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Business Traveler
  : Its new so relatively clean
  : the bed linen was not the cleanest

Good
Traveller Type: Family with Young Children
  : Location suited our needs. The rooms were to our liking. No thrills but ideal for overnight stay. Nice to have option of coffee in the room.
  : As there is no staff on hand, the computer check-in was a bit fiddly. Was not clear what to do for check-out

Good
Traveller Type: Business Traveler
  : During my stay, there was a problem with a leak in the airconditioning unit in the bathroom. Responsiveness was excellent: after I called and explained the problem, I was told someone would be with me within 2 minutes, and they were as good as their word. A temporary solution was found that night since there was no other room available for me to move into. And again the day after, when I indicated that the leaking had continued, measures were taken to solve things temporarily. The gesture of two packs of chocolates and a note to apologise for the inconvenience was much appreciated. So overall, the response to an issue was acceptable. I also liked that there is a Penny's, a Backerei, a general take away and a pub across the road from the building itself.
  : It would have been even better had a more "permanent" solution been found to the leak in the airconditioning unit in my bathroom, but as I said earlier, overall, the staff were responsive.