DORMERO Strandhotel Rügen

Wonderful
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Family with Young Children
  : The beach was very nice, and the room itself was as well. It was just destroyed by the really bad service at the hotel.
  : There was nothing wrong with the suite, but after many hours of driving from Denmark, we needed a shower. Unfortunately, that was not an option, because there were no towels! Not a very good start, but of course we could pick up some at the reception. The reception was not staffed, but we did find an employee who could inform us that the hotel unfortunately had no more towels??? Unfortunately, we had booked 6 nights at the Hotel DORMERO which is not at all geared for longer stays due to: 1. A lack of towels. This was a problem all week. 2. A lack of toilet paper. 3. A lack of cleaning. No cleaning was done at all during the entire period we stayed there: 6 nights. 4. Food waste etc. was not removed the whole week, so we had to bring the waste to the reception ourselves when the smell got too bad in the room. The hotel had also run out of plastic bags that fit in the waste bin, so we got bags that were too small for the bin. 5. A lack of a permanent receptionist (there was only a sporadic employee at the reception who was not customer friendly at all. STEP BY STEP was his slogan, so the guests had to arm themselves with patience. 6. In general, there was a lack of staff at the hotel. Therefore, our stay at the hotel did absolutely not contribute to giving us a good holiday and was absolutely not worth the amount of money we paid for it. We cannot at all recommend Dormero hotel in Prora.

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : BIG room, with everything you need, fridge, you can make food here, and in toilet there is an extra SAUNA!! Fantastic.
  : Took little bit to long time to check in.

Pleasant
Traveller Type: Family with Young Children
  : Staff at the reception desk was very kind and trying to do their best to compensate all hotel's shortcommings.
  : It looks that the hotel is terribly understaffed. On arrival it turned out that our room was not yet ready and we must have waited 2h for our room to be cleaned.

Very Good
Traveller Type: Solo Traveler
  : Great view, very relaxed atmosphere. Free bus to Binz.
  : The sauna was warm, not hot.There was no real shower, just a tub.There was a damage in the bathroom.The reception desk is only open in the afternoon.

Very Good
Traveller Type: Solo Traveler

Good
Traveller Type: Traveling as Couple
  : Overall the place is very remarkable, large rooms with everything you need, beautiful views of the sea and forest. I advise you to read the history of this place before arriving.
  : On the day of our arrival, there was some kind of breakdown at the hotel and hot water and some electricity did not work in part of the building. We were not warned about this upon arrival, which is not very good. As compensation, they offered to use the sauna for free.

Very Good
Traveller Type: Family with Young Children
  : Big rooms , friendly stuff
  : Expensive parking

Fair
Traveller Type: Family with Young Children
  : Very kind staff, receptionist took her work very seriously especially with all the complains that she received that day.
  : The rooms werent cleaned at all. Hairs everywhere, spotty.