Mercure Hotel MOA Berlin

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Solo Traveler
  : Nothing.
  : First, even though I booked a room with a queen size bed, I got a split twin bed (that is, two single beds connected to each other). When I complained about this in an email to the hotel manager, Ilan, and asked to change rooms, he replied that "all rooms in the hotel have the same type of bed".Secondly, on my first night at this hotel, at about three o'clock in the morning, the receptionist on duty man of the hotel thought my room was free, and invaded my room together with another girl, and she started screaming, and I woke up from my sleep in a panic and fear, and I couldn't sleep all night following this incident. I felt very unsafe in this hotel. And when I asked for a refund for that night, the hotel manager replied by email that "it is not possible to receive a refund", and instead I was given a paltry compensation of two breakfasts (and after I tried to argue with them about the humiliating compensation - I was given two more breakfasts). Needless to say, if I were interested in breakfasts from the hotel, I would order them in advance. I did not like these four breakfasts at all. I really don't think that this is a decent compensation for the heartache caused to me.Thirdly, the current in the shower is very weak. As a result it took me a very long time to shower.Fourth, I was given a very corner and inaccessible room on the last fourth floor (not all elevators reach it), and even on the floor itself I had to walk two corridors until I got to my room, which was located next to the washing machines that made noise all night, and even shook the walls, and white crumbs (of Lime or asbestos, I think) fell on me from the walls and I had to breathe them all night.Fifth, the breakfast itself is very poor: it consists mostly, in my opinion, of products bought from the Edeka supermarket located on the ground floor of this complex.

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Solo Traveler

Wonderful
Traveller Type:

Wonderful
Traveller Type: Family with Young Children
  : A stylish and modern hotelNice and cleanThe staff was nice and helpful
  : The location had two stations of s-bahn and u-bahn nearby but still it took time to get to the city centre, the public transport was not very fine

Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Business Traveler
  : supermarket just downstairs!
  : a bit for from train station