City Inn

Poor
Traveller Type: Family with Young Children
  : The property has no visiting reception, after calling many times one very impolite and nervous man replied and he answered very angry way. He says I do not have time talk to answer some question like how find the room and how enter the room. It looks like I was disturbing him and I was very disappointed that he answered this way. On the 2nd day of my stay, I saw that the cleaning lady took 2 pairs of our house shoes, when I call the reception again, he said in a angry way that he has no access to that lady and they thought that I just simply left without check out. I said how possible I leave the property after one night while I booked for two nights. He start to yell on me and discuss to say that he has no control on cleaning lady and she did mistake and it was not his job to ask her. At the end he said I don't have time to talk to you and if you do not stop to discuss, I will through you out of the room and cancel your booking. I was in more than 100 times in hotel because I travel too much but actually never see attitude like that. As a guest not also feeling any hospitality nor to see reception yelling and tell you losing your shoes is basically your business in their room. Sorry for booking. Com to even have such property in your list. As a booking.com fan I was so disappointed and very angry to deal with that idiot reception and waste my moeny!!!

Good
Traveller Type: Family with Young Children
  : There were no reception!

Pleasant
Traveller Type: Solo Traveler

Good
Traveller Type:

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type:
  : The locations is good lots of buses to connect and take u around Berlin. The size of the room is big
  : Lift didnt work but luckily we only on second floor

Good
Traveller Type:
  : Room was very nice and bright, beds comfy and good facilities. The room was also a lot bigger than we expected which was great.
  : The building is not very appealing, mouse in elevator and man asleep on stairs. This is not directly because of the hotel as the building is used for several purposes but this was still unpleasant.

Very Poor
Traveller Type:
  : Absolutely nothing about this property is likeable It is nothing more than a tired old former office block, that has been given little more than a lick of paint and has been turned into a transit camp masquerading as a hotel? Pah!
  : Everything! The beds are simple childrens beds with wooden slats beneath the mattress that collapse through every time you turn over; the mattress on one bed was stained with urine ; the shower tray plumbing went directly into the toilet waste macerator resulting in sewage smells coming out of the shower tray drain ; the window roller blinds were stained with damp and mould ; the 3windows open onto a busy street below and one could not be closed due to missing latches meaning the noise of traffic could not be shut out day or night; not once did we see member of staff on site throughout our 4 night stay? Both of our rooms were not clean once in the duration of our stay and therefore towels were not replaced nor toilet rolls replenished? We were told that parking was available for customers on site, but not advised where this was resulting in a 60.00 charge being Levied by the supermarket for our unintentional unauthorised parking in one of their restricted bays? The staff are only contactable via email and complaints are met with curt one line responses. None of the pictures shown on the Booking . Com platform reflect the actual state of the premises. I could write a book on the failings of this accommodation, but will suffice to say simply, JUST DO NOT EVEN ENTERTAIN STAYING HERE FOR ONE MOMENT, AVOID IT LIKE THE PLAGUE! Yuk!

Pleasant
Traveller Type: Family with Young Children
  : Good - Decent for the price, very clean. Wifi was fast, short bus ride to town, plenty of local shopsBad - Strange entrance had to ask locals how to get in to the building