Steigenberger Hotel Bad Neuenahr

Very Good
Traveller Type: Solo Traveler
  : Splendid old and impressive hotel with renewed rooms. Small but comfortable room with terrace and view on the park. Excellent breakfast budget with all hygienic measures.
  : The toilet broke and I asked for a water boiler, both things took more than a day before they were solved. Though the personnel was very friendly, but the communication with the technical department took a while.

Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Business Traveler
  : Good breakfast range
  : No USB charge points in the room.Room too hot

Disappointing
Traveller Type: Traveling as Couple
  : The restaurant was very basic for such a large Hotel with a limited menu so we like most of the other guests dined in town.You also had to park the car 300mts away at a cost of euros13, very inconvenient.

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children
  : Location nextdoors to the Ahrweiler thermal spas. Very good breakfast buffet and friendly staff. Rooms very clean and spacious and the hotel has a very nice atmosphereWill certainly come back to this hotel
  : Nothing

Good
Traveller Type: Family with Young Children
  : Very helpful and welcoming staff
  : A bit overpriced. Lack of information in the room about the facilities, eg a QR code would offer the possibility to provide all info paperless ( ie WIFI codes, breakfast rates etc)

Fair
Traveller Type: Traveling as Couple
  : Good location, beautiful hotel working only on intertia
  : This is not the first time the badly management of this beautiful hotel spoils the experience and makes the slogan Deutche Hospitality look like a bad joke. No soap in the bathroom at arrival, ironically during a pandemic period. Not exclusive or majoritary but sistematic pretentious, unprofessional staff without any supervision, especially at check in and breakfast (we were seated at an outside table only to be begone 2 minutes later to favour a german speaking couple, so called having a reservation). Further problems at check in in the past, etc. The management of this hotel should start doing their job or step back.

Very Good
Traveller Type: Traveling as Couple
  : Staff (both front desk and restaurant) were very nice and helpful. The hotel has nice public spaces. Very clean. Room was quite small and bathroom was not big but good space to put things and nice big shower. There was a safe and plenty of closet space. Comfortable beds. Breakfast was excellent. The tables were nicely spread out so no Corona stress there. They had a beautiful buffet of everything you could ask for and we felt very safe as masks and gloves were required by everyone going through the buffet. Location is lovely, convenient to the bike path and right across from a huge park and one minute walk from streets with stores and restaurants. Bike storage in a locked garage. Dinner in the Bistro was quite good.
  : I think the room was quite small for the price. Said it came with a minibar but there was just an empty refrigerator. As mentioned above, we ate dinner in the Bistro (their website says there is another restaurant but the Bistro was the only option at this time). Only odd thing was that none of the tables in the restaurant were set for dinner (except two that were fully set with candles, linen napkins, silverware and nice wine glasses). I totally understand that clean tables are a must right now but would have looked nicer to have the tables set. The inside bar, which looked really nice, was not open.