Heide Spa Hotel & Resort

Very Good
Traveller Type: Traveling as Couple
  : Good service, very friendly staff, good spa/swimming pool area, good buffet in the restaurant including sparkling wine on Sunday's breakfest
  : Bed not so comfortable (too soft) Toilet paper in the bathroom is the cheapest you can ever use - felt like scrubing sandpaper to your skin We booked the dinner in advance (half-pension) and were given a table only after 20:00 (without being asked if we wanted to dine earlier). This made we starve through the day since the pool bar only has some standard German fast food (curry wurst and the likes).

Pleasant
Traveller Type: Solo Traveler
  : Its a peaceful location. The pool area is dated but well kept and clean. The lounge chairs were nice and the whole time I was there, it was not overcrowded in the pool area or sauna area. The Kurpark was very nice and close to the hotel. The breakfast was very good and the dinners were very tasty. The room I had was spacious and the rainfall shower head and hand held shower head were very good! Everything was exceptionally clean! Read my comments about service in the negatives section, but I wanted to say that my check in experience was lovely and those two working were great! I also had a lovely experience with the female bartender at the lobby lounge serving drinks. She was wonderful.
  : 85% of the time the staff treated me poorly. This is unacceptable as I am the paying customer. I made no special requests and I followed whatever rules they had and yet still the staff was mostly rude to me. I believe that I was treated so badly because I was an Auslaender/foreigner. You hear stories about the treatment of foreigners in this part of Germany, but I had hoped that since this was supposedly a 4 star hotel, that these stories would not be true. Here are three examples: (1) my first night I had wanted a tea after dinner. Should not be a big request since it is just hot water and a tea bag. I saw that there was tea sitting out and a big container for hot water. I poured myself some and then was yelled at by my waitress. She yelled that I had to order it from her if I wanted tea... no sign said that and all the items were there on the buffet tables. (2) Since there was no other availability, I booked a massage on my last day at 9.30am with check out at 11am. I arrived early and waited in the waiting room. No one offered me water or something to drink even though I mentioned I was thirsty. They also did not show me into a room before my scheduled 9.30 appointment so I could leisurely undress before the massage. I asked them 4 minutes before 9.30am if they wanted to show me into a room and they yelled at me that my appointment was not until 9.30am. (3) at the pool area I wanted to try the infrared cabin and scanned my card. Read the instructions that were in English and the cabin would not work. I looked for someone to ask at the lifeguard station but no one was there. I left and went about my day. At check out they wanted to charge me the 5 euro for using it so I nicely explained that it wasn't working and Noone was around to say anything to. Reception forced me to pay for it because they were told by the spa colleague that it was working. I have ask for a full refund of the money but given their treatment of customers, I am not confident in that.

Wonderful
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : SPA, block house sauna
  : SPA stuff doesn't speak English

Pleasant
Traveller Type: Business Traveler
  : I am accustomed to staying here many times, so I know how to use the facilities and am very comfortable.
  : My only regret is that in all the years I have stayed at this hotel (more than 60 nights), the owner has changed, the staffs have also changed, and while many of the staff have been very friendly and helpful, only one middle-aged male staff member has been more than willing to provide more comfortable service to guests and stubbornly try to follow the hotel's own rules. I was very uncomfortable with this. One incident occurred when we arrived at the hotel around 11pm, the parking lot in front of the hotel was full. We told the staff that we needed to leave before 6:30am for a temporary parking space in front of the entrance, and asked them to let us park there. And this despite the fact that it was raining. I honestly felt displeased and wondered if this staff was not capable of responding flexibly.