smartel at The Unbrexit

Wonderful
Traveller Type: Traveling as Couple
  : Very modern and smart controled.
  : The parking was not really clear.

Wonderful
Traveller Type: Business Traveler

Very Good
Traveller Type: Family with Young Children
  : Clean and very modern. Pretty lighting. Vending machines available and convenient. Everything is automated via the app: Check-in/out, opening doors, purchases from the vending machine, and room control. This makes things simple and quick especially when arriving late.
  : The control tablet that hangs in the room appears to have an uncovered camera lens. Creepy! No deadbolt (or manual lock of any sort) on the room door. In a hotel with only keyless entry makes me feel uneasy at night. The heavy automation is both a blessing and a curse. For example, there are literally no light switches on the walls as you are expected to do everything via the control tablet. This means that any niche configuration they did not anticipate may not be possible. So when you set the room to sleep mode, the motion sensors in the hallway will still light up when they detect movement and there is nothing you can do about it. When opening the room door from the inside it opens silently but from the outside it makes an extremely loud noise - enough to wake a sleeping child. Of course once you know this you can work around it.

Poor
Traveller Type: Business Traveler

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Business Traveler
  : Organisation
  : Camera on the main screen

Very Good
Traveller Type: Traveling as Couple
  : It was a nice hotel, but since everything had to be organised with an app and I was not aware about this information, the check in procedure was a bit problematic. App did work properly and the rooms were nice.
  : The guests could be informed a bit better about how to prepare for their trip. We had to be helped by the personel of the bar, but he was really nice. Since there were many wedding guests in the hotel, we heard many people come home in the middle of the night. Unfortunately, our room was not cleaned

Good
Traveller Type: Solo Traveler
  : - Everything can be controlled via app - Fairly good breakfast for 9 euros - Modern clean look - Free water bottles and water dispenser
  : - The wifi was broken although I didn't mind because I didn't stay much in the room - Parking is unclear to me - maybe I just don't understand the parkn.de chayns app well enough but I didn't get it to work

Very Good
Traveller Type: Business Traveler

Very Poor
Traveller Type: Business Traveler
  : I strongly discourage staying at this hotel. They assume to be a smart, modern hotel, but the reality is far from it. Their attempt to implement a unique welcome system, even through a complex app, shows a lack of consideration for guests. To exacerbate matters, their app lacks proper support for the English language. We experienced a loss of personal items, and there was absolutely no means of reaching out to anyone for assistance. Our stay felt like a complete nightmare, with no satisfaction whatsoever. To add to the misery, I was utterly embarrassed in front of my business guests. The business suite was located in an attic where we bumped our heads every time we used the bathroom or got near the bed. I absolutely regret every second I spent at this place.