Europe Hotel & Spa

Very Poor
Traveller Type: Family with Young Children
  : The hall of fame of the worst hotel that you can imagine, starting that they discriminate the foreigners, the service is the worst. It is difficult to say everything happened, but I have to call booking.com in order to help me, they were trying to give me one room that nobody likes at the roof and since I refuse to take it because you can hit your head with the ceiling, they literally try to put me in one room and oust next day to place me in the other room, because "other guest, he like it a lot" (do other guest are more important than others?). I spoke with the manager to fix the problem, because he show up on the dinner to say: "I am the Boss". So I spoke with him in order to solve the problem and he says "I would think about it", and after a few minutes that I return to my room, a lady came and says: "you can stay in the same room the 2 nights you book". I was hoping the next day not having a problem, but I could not enter to my room. So inevitably I spoke with the reception (they thought we do not understand the local language) and said that he would not come by to fix the problem, so other lady came to the reception, and instead of fixing the problem (initially after mentioning all the trouble), she mention," if you are not confortable with this hotel, why you do not go and we refund the last night" (I stay for 2 nights). Well I told her that if I have another option I will take it, but other hotels were full, so that was the least bad option to me. They told me that the initial problem was that I have to see the photos on booking.com, but they publish 2 different photos from 2 different rooms, and after I try to pay for the difference (because I told them, that I honest person, and I do not need to give for free anything) and they refuse. Next evening in the restaurant I only ate the salads, and after some hours I have diarrea. I definitely not recommend the property (only if you are from Switzerland)
  : Everything from the personal, service, food, and most of all the bad attitude to foreigners. Never come back even if it was free. No thanks