Hotel Restaurant Stern Luzern

Wonderful
Traveller Type: with friends
  : Location, big room, nice and clean.
  : Pillows were way too soft like sleeping without one.

Very Good
Traveller Type: young couple
  : The location is excellent. The room was very clean and comfortable.
  : It was very noisy during the night. There was activity in the courtyard outside the hotel during the night. The sound of bins moving across the cobbles at around 3am wasnt good. Some staff from the location opposite were smoking beneath the room which resulted in our room smelling of smoke. Initial entry into the Hotel isnt the best experience.

Wonderful
Traveller Type: family with young children
  : Beautiful location, plenty of space in the rooms
  : Please upgrade your pillows.

Wonderful
Traveller Type: family with young children

Fair
Traveller Type: young couple
  : The location was great. It was pretty central to everything.
  : The room we were issued was not as advertised. It was an Attic type room with low sloping intrusive ceiling details that we frequently hit our heads on. The light for the toilet was also linked to an open wall hanging space so you couldn’t turn on the toilet light at night without waking your partner. The door to the toilet would not latch. They provided an electric kettle but no tea or coffee mugs. There was an unsealed half used carton of milk in the fridge when we arrived. The electronic system that books you in asks if you would like one access card or two, you choose two and it refuses to progress so eventually you choose one, then you have to go back to the start of the process and ask for another card ( first world problems but annoying when you consider how late the check in is (ie) earliest checkin is 4 pm )Finally there is a full construction renovation opposite and they bang and crash from early every morning and the single pillows were pretty bad - they should have provided extra pillows.

Very Good
Traveller Type: family with young children
  : great location. modern look. self check in
  : No aircon. advised the property that we will be coming early and needs somewhere to put our luggages before we check in. No one there to meet us and sort this out. messaged in booking com but no response. luckily there was the lady cleaner (Zorica) who despite her not speaking/understanding English was able to help us and were able to storw them for us and brought them to our room once ready. thank you zorica!

Wonderful
Traveller Type: young couple
  : Located in the heart of old town Luzern, this modern hotel is attached to an historical bar and restaurant. The river is just through an old archway down a cobblestone ally. Though self check in was not clear, a staff member was helpful and available when you rang a bell. The restaurant is not to be missed, and is reasonably priced as well.

Very Good
Traveller Type: family with young children
  : Great location and convenient stay
  : No staff service

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : Cute little street, convenient.
  : We couldn't get self check in to work and it took a while for someone to respond.