The River Holiday Apartment

Good
Traveller Type:
  : location convenient, nice river view

Good
Traveller Type:

Fair
Traveller Type: Traveling as Couple
  : Location
  : Lack of cleaning evident in form of spider webs every corner and littered stuff in corners, above the cupboards.

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : We booked the above apartment from 6th May to 8th May. Very, very disappointed and annoyed. On the day of arrival, locals told us the address was incorrect. We spent a lot of time trying to find the apartment that was not in Interlaken as stated in the website. Neither was there a sign board to say it was the river holiday apartment. The code given was incorrect. I called, texted and emailed the owner but no response (I got a response on the day I returned back to UK). Eventually a guy came who said he had previously lived in the apartment. He put in the correct code and removed the apartment key to let us in. There was no information about anything in the apartment. Despite the phone calls and texts, the owner did not contact us in anyway. I dread to think what would have happened to us in the pouring rain if the guy who had previously lived there had not turned up. The lights for the landing from the bedroom to the kitchen was not working. I had family members who were seniors and they found it difficult to walk safely without the lights. It was a safety risk. We were informed there would be Wifi, however the Password given did not allow us to connect with the Wifi. There was no heating throughout our stay. It was cold especially for my senior family members. The handle of the front door was loose and each time we opened the door we had to push it back in place. The chair in the dining room was wobbly and the arm of the chair was broken but there was no warning about this given anywhere. One of my senior family members could have fallen and injured themselves. The next night there was only lights in the bedrooms. The whole downstairs was in darkness. We had a tough time throughout the night and could not wait to vacate the apartment. This is not the type of accommodation we expected. It totally spoiled our holiday. The owner did not bother nor have any consideration for his paying guest.

Pleasant
Traveller Type:
  : Location and Price
  : The broken chair and the not working WiFi (Staff not responded on our questions)

Very Poor
Traveller Type:
  : None
  : No lights in the stairwell and bedrooms upstairs, no hot water, no wi-fi, one of the chairs is broken.

Very Good
Traveller Type:
  : the location the price

Pleasant
Traveller Type: Family with Young Children

Good
Traveller Type:
  : We liked the privacy as you have the whole place for yourself. There is a living room with table and kitchen, but the sofas seem a bit too outdated. Optimal for a group or family of 4 people. Overall it was what we expected, for 1 night is was fine.
  : Bathroom and shower are only on the ground floor, the bedrooms are upstairs on the 2nd floor. The stairs are a bit steep. Cleanliness could be improved, we saw some spiderwebs, but overall it was quite okay.

Good
Traveller Type: Traveling as Couple
  : Not exactly on the river as the picture shows, but it was near to the river.
  : Difficult to find the location first at night time, took help from the local people. But at the end what owner said about key, code of the box and internet was ok.