Apartment Rugenpark 7 - GriwaRent AG

Very Good
Traveller Type:
  : - Great size of the unit, huge balcony with great view. Elevator in the building. - Comfortable and clean, furniture is good quality and big size for family/group.
  : - We checked in outside of office hours and had to pick up the keys from the main office which is 1 station away. No locked box at the property itself. When we explained prior arrival that we had 7 luggages and my parents are travelling with us, the staff suggested one of us to pick up the keys while everyone else and the luggages can go straight to the property. In addition, we were asked to come into the office the next day to present passport and pay city tax. Too much hassle and clearly the staff underestimates the situation. One of the agents ended up visiting our unit in the morning to sort out this process, which I believe should be a normal policy moving forward. - Not the property's fault but during our stay Interlaken West station (the closest station to the unit) is under maintenance so we had to catch the bus to Interlaken Ost.

Very Poor
Traveller Type:
  :
  : The checkout time was very early and we were told to clean the apartment before leaving in a humiliating way, and the security deposit that was booked by the hotel was not returned. I wish the hotel management to contact me to return the insurance value