Sofia Residence Boutique Hotel

Great
Traveller Type: young couple
  : We only stayed for one night at Sofia Residence which is located on a nice central street, close to parks and lots of small bars and restaurants. The room we booked was different from the one they gave us, in the attic (they call it penthouse). That room had an interesting shower which is located inside the room, not in the bathroom ( in which you can get by going down some stairs)We appreciated the fact that we found the room chilly because the air conditioner was turned on (without it, one could not breathe properly most certainly)
  : 1. The arrogance the receptionist welcomed us with.We were let there waiting with our backpacks and rest of the luggage at the reception for a long time, even though we rang the bell from the desk, looked around for someone, waited again, then called the phone number from Booking and the phone from reception started ringing - still no one came to us, no one was aroundFinally, after several minutes, a lady that was just in front of the building at the hotel's restaurant at a table and surely saw us coming in and surely heard the phone ringing, came to us.Besides hello she told us that we will be charged extra because we did not announce that we'll have a dog. I told her that it's ok and that I know about the extra charge (even though 20 EUR for a small dog that only sleeps in the room seems a bit too much).Also, I asked, if we announced beforehand about the dog, we would have been spared the extra charge? Of course we wouldn't have, but this shaming was needed...This short interaction was ended with a warning to keep an eye on the dog inside the room.Suggestion to management - it's better to remove the "facility" of accepting pets in your hotel if this is how the guests with dogs will be treated.2. Very serious issue - we did not receive the room we booked! Unfortunately, I did not realize this then being extremely tired after a long drive and did not say anything then. We booked a classic room with a balcony, but most certainly we received an "upgrade" in the attic because we had a dog.The room, being in the attic, was extremely hot during the night and the windows didn't have an insects net so that we could safely keep them open.Also, the elevator house is in the wardrobe and every time the elevator moved, we heard every noise it made. Moreover, we heard every little noise from the room downstairs from other guests...3.

Wonderful
Traveller Type: young couple
  : Expensive breakfast

Very Good
Traveller Type: solo traveller
  : After that sunday everything was great, the location is amazing
  : There was no one there to make breakfast in the morning on sunday

Very Good
Traveller Type: with friends

Wonderful
Traveller Type: review category business travellers
  : ALL OK

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: solo traveller
  : Lovely room with natural light, well decorated. The desk lady was super nice to me at all times. Just un front of the hotel there is an Italian restaurant.
  : The bathroom didn't have a powerful light inside, just a small light on the mirror.There wasn't windows blind or any other sistem to avoid light when you want to have some rest.Under the bed was not very clean.

Wonderful
Traveller Type: family with young children

Fair
Traveller Type: review category business travellers
  : beliggenhet, og størrelse på rommet
  : no chance to come with trolley, no kettle in the room, not adapted for kids. cleaning of night table is not done at all.

Very Good
Traveller Type: review category business travellers