Smartflats City - Grand Sablon

Very Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: review category business travellers

Poor
Traveller Type: with friends
  : it’s ok to 3 people and is well located! no other positive!!!
  : We booked our trip to Brussels totally last minute. We found the Smartflats apartment ,we liked it and we booked it. At first everything was okay.Then 2 days before our flight they send us an email telling us that we need to to give them a profit 150€ for security for the apartment and one week after our check out they will give the money back. We tried to do it but we failed And that was when the problems started. We were trying to reach them for 2 days. They did not answer any emails Or messages on the booking website and by the phone it was so hard. We were so nervous After 2 days we found them and we did what we were supposed to do.When we arrived at the apartment everything seemed okayThen we saw that the bathroom was kind of dirty and the window was broken (BROKEN)!!!! Also, the front door downstairs was broken. whoever wants to enter easily so there was no reason to enter a code to open the door.Whatever.. One week after the check out they supposed to put the money back. They never did. We were trying a WHOOOOOLE MONTH to reach them We send a lot of emails they never answered. We reached them a couple of times but they never helped us at all. After two months of pressing them they send the deposit of 150€ back. They are so bad. DON’T book the apartment.

Poor
Traveller Type: review category business travellers
  : There is a nice view on Sablon Square from the window.
  : That studio needed renovation years ago. By now, it is (literally!) hung together by tape and wires. The furniture is falling apart, the coffee machine never bothered to finish heating up the water (so, no coffee), and if you were hoping to sit in the living space to avoid looking at the water-bent wood in the bedroom space... well, here comes the cold shower - or rather, cold seat. Metallic. Really. On the good side, after sitting your butt on cold metal you don't need the coffee, so the coffee machine doesn't really matter. Speaking of shower - there is no cleaning one can do to make it look clean. The age has taken its toll on the poor thing. A word of caution to whoever is still insisting to stay there: the stairs are very narrow and steep. Getting my electric step up there was an acrobatic trick; I don't think you can do it with a full-sized suitcase.

Poor
Traveller Type: family with young children
  : Still in a good position in Brussels. After all, it was small but regular. Nothing particularly bad.
  : The ratio quality/price is not worthy. It's a room with a wall of cheap wood that separates the bed from the sofa bed. Surely it is because they are old apartments and there is nothing you can do, but you feel like this is not as you expected for the price you paid. You start noticing that under the sofa there was dirty and that the TV is not working. And .. again, like in the other apartment from Smartflats I was in the day before ... a person opened the door while I was sleeping. This time it was not a mistake by Smartflats like the overbooking the night before, but why on earth the guy was able to open my apartment after all? Had he received the code before time, considering that the check-in is in the afternoon? I did not even bother complaining to Smartflats, as I knew from the day before that they do not reply.

Very Good
Traveller Type: family with young children
  : Idea of preparing meals
  : Locations however bathroom need some work or mold around wi down glass, doesn't look invating

Very Poor
Traveller Type: young couple
  : We liked the location of the flat because it is close to everything.
  : We did not like the issue they had with the toilet ( we could not to flush the toilet) and we talked on the phone with a woman from there who said to send a video with the issue on another phone number via whats app. NOBODY ANSWERED!!! In our last day they asked if it stopped. We should let you a little gift with our “daily business” maybe next time you can help the tourists from the begging.Shame on you! Aaa and there is no AC, it s too hot in the flat.

Poor
Traveller Type: group
  : A lot of damage, lights not working, television not working, humidity problem in the bathroom, real isolation problem, you could hear everything in the stairs very loudly (people walking up and down)

Good
Traveller Type: review category business travellers
  : nice location
  : check in too complicated and people not very reactive. asked to prepare a bed and only left sheets on the sofa bed. more attention to details would be appreciated.