Hotel Neue Post

Very Good
Traveller Type: Family with Young Children
  : The location was great, the swimming pool was great as it was very hot when we were there. Good sized room.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : The location of the hotel is in the heart of Zell Am See, which was perfect for us.
  : We found left over items from the guests before us.

Good
Traveller Type: Traveling as Couple
  : Location and staff
  : Hotel looking tired, going for a major refurb later this year

Disappointing
Traveller Type: Traveling as Couple
  : The bed was comfy and liked the location too
  : The outdoor pool and spa are cold, so is the indoor spa and its only opened from 3pm-7pm everyday. I think the outside pool may be opened all day but 3pm-7pm is what we were advised on check in. Sadly, one staff member is the reason for the low score. He was rude on arrival, I had to ask him for guest passes and he gave us no information about the hotel/wrong information, he wouldnt lift his head whenever we would go to the desk to ask a question, and basically showed guests are annoying him. Our flight was cancelled, so we extended for one more night (the lady that helped us was very nice), however the rooms dont have milk or a fridge to buy milk and store it. We went to the bar to see the male staff member outside smoking with a friend. We waited, and when he came in we asked for milk. When we got back to the room we noticed our tea wasnt replenished. My husband, reluctantly, went downstairs to ask him for 2 tea bags. He tried to charge my husband 9 for 2 teabags - he didnt even offer to make the tea for us, it was just 2 teabags in his hand. My husband asked if we could have the tea that is usually provided in the room, and he said no, once you run out thats it. This is a lie as our tea was replenished everyday, plus this was a new booking due to our flight cancellation. The restaurant behind him had plenty of tea provided at breakfast, so he couldve simply grabbed some for us but he was with his friends talking in the bar. I then went downstairs, in my pyjamas, to see the member of staff and his friends laughing at me. I asked him to please just give us 2 teabags as housekeeping didnt replenish them in the room. He argued with me for a little bit and I had to remind him that we had paid close to 800 for our stay.The stay wouldve been ok if it wasnt for people like him working in customer service using guests to take out his frustrations.

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Loyal and proffesional Staff

Very Good
Traveller Type:
  : Good location
  : Supermarket trucks unloading at 5am

Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type:
  : Ideal location, a great breakfast selection, all the staff were warm, welcoming and very helpful. The complimentary guest card gave free use of the local public transport, giving easy access to many nearby attractions and locations.
  : The only minor disappointment was the limited selection of items in the room hospitality tray.