JUFA Hotel Weiz

Pleasant
Traveller Type: Traveling as Couple
  : Spacious room, clean, good location
  : Slow wi-fi. Something burnt in the kitchen and stank of burning on all floors and even in the room, my clothes were smelled. Very unpleasant girl at reception, spoke with displeasure, did not answer questions. There are no workers in the wellness area and if you have any questions or need to ask for a towel, there is no one to turn to.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple
  : We have got a big, clean room and they also took care of our dog (blanket, bowl, reward bites).
  : The breakfast selection was less than I expected.

Pleasant
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple
  : Clean and new,nice breakfast,friendly staff
  : No air conditioning or a possibility to open a window during the night. Too hot and we could hear every word that our neighbors were saying but for only one night it was ok

Good
Traveller Type: Traveling as Couple
  : The room, the breakfast
  : Wellness area not opening before 3pm

Very Poor
Traveller Type: Solo Traveler
  : The quiet place
  : I feel compelled to share my abysmal experience at the Jufa in Weiz, Austria, for the benefit of other prospective guests. I stayed at this establishment from the 28th to the 30th of July, and it was nothing short of a nightmare.Not only were the basic amenities, such as air conditioning and a fridge, which were explicitly advertised, absent, but the customer service was equally appalling. My room lacked the basic level of privacy, leading to sleepless nights due to the noise from other guests. Furthermore, the internet connection was so inadequate that I was unable to upload a mere 14 photos onto my website, an action integral to my profession.In addition to enduring these discomforts, I was faced with a lack of receptiveness and sincerity from the hotel staff. There were instances where I felt that I was being manipulated into paying more than what was due.Upon bringing these concerns to the attention of the hotel director, Mario Stanek, I received friendly yet unhelpful responses. It appeared that friendliness was chosen as a substitute for the necessary solutions.Given the gravity of my concerns, I took the step to communicate these issues in a detailed email to the hotel management, expecting to at least have a dialogue. I was seeking a refund and an additional 25% in damages due to the severe inconveniences suffered. However, my email was met with complete silence. No response, no acknowledgment, nothing.Hoping for a better outcome, I escalated the matter to the manager of the hotel chain, keeping all relevant parties in CC. Yet, the silence continued. I find it incredibly disheartening that even after multiple attempts to communicate my concerns, there has been a complete lack of response or accountability from the management.This absence of a response from both the hotel and chain management speaks volumes about the lack of customer care and service standards at this establishment.

Wonderful
Traveller Type: Family with Young Children
  : Facilities for kids were great.Amazing for stop over stay
  : -No AC-Loud music from neighbourhood-Room not fully clean- old pantoufles under bed

Pleasant
Traveller Type: Family with Young Children
  : The room is spacious, however bathroom was very small. Nice indoor play area for kids.
  : The separation between the toilet, which is seperate without a sink, and the bathroom. Its not a hygienic solution to have a toilet on its own and not have the sink together. The breakfast was not great.

Wonderful
Traveller Type: Family with Young Children
  : Modern, clean !