De Luxe Suite Staatsoper by welcome2vienna

Wonderful
Traveller Type: Family with Young Children
  : Wide Location Clean Privacy
  : It took 2 hours to reach them to know the reception location!!The deposit amount took time to return

Disappointing
Traveller Type: Family with Young Children
  : Lots of space, nice layout and clean
  : Very hard to check in, have to pick up keys at a different location, horrible communication with hosts, no explanations of how things worked. No help when things did not work properly.

Very Poor
Traveller Type: Family with Young Children
  : This apartment is NOT SAFE We got a criminal record for staying in this apartment:- one of the windows that open onto the street got blown down by wind (see photo) and the window glass dropped on the street injuring a lady - the window was not secured by window stoppers or any kind of such protection- we were detained by police for 4 hours and got a criminal accusation for this accident- I believe this is not the 1st window incident they had in this apartment since one of the windows was already missing when we moved in (see photo) - nobody from the hosting company came to the police station despite our numerous calls and an emailWhen the hosting company came to remove the rest of the broken window they left broken glass all over the bedroom where our children (3 y.o. and 1 y.o.) were sleeping and as a result our little one injured his foot (see photo)This apartment is not safe for renting out.

Wonderful
Traveller Type:
  : They didnt give us the key to the outside door