Hotel zum Gourmet

Good
Traveller Type: Family with Young Children
  : The breakfast was good, not exceptional, but good. The location was nice and the personal very friendly.

Very Good
Traveller Type:
  : Rooms clean and tidy, breakfast was good, check in was efficient and quick as we arrived late, let is leave our motorbikes out front as we had arrived late. 10 mins slow walk into the main part of town.
  : Nothing

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Solo Traveler

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple
  : Good location. Ideal for ski trip. The nearest ski lift is about 300m (for beginner). My wife learned the ski there. The farest one is also by walk reachable.
  : The bed (additional one in our room. We had a 4 bed room) is not comfortable.

Good
Traveller Type: Family with Young Children
  : Nice breakfast, comfortable beds, clean, nice shower and warm bathroom
  : No fridge, poor wifi, expected more compared with price

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Business Traveler
  : 2 staff members from the restaurant tried to make up for the complete failure of reception and top management
  : booked a room via booking.com around 19:15, tried to checkin about 15min later: nobody at reception. A staff member of the restaurant took care of us, saying that there is no reception staff at this time of the day. She did not find our booking in their system since she was not trained to handle reception. She still handed us two key cards for room 302 after we had filled the requested paperwork. Both cards did not work. Down to reception, nobody there. Tried to find the staff member in the crowded restaurant another restaurant staff tried to code our cards, but they still did not work. Restaurant staff calls manager, he orders somebody from the sister hotel Alpin to come, who tries to code the cards again. Together with him, we try to enter room 302 and we succeed to open the room door . only to find that room 302 was occupied with other guests. Never had such an embarrassing moment. The Gourmet hotel manager on the phone still refused to talk to us, but ordered a staff member from the Alpin hotel to provide us a room there. Luckily - and thanks to Martin from the Alpin hotel - there was a free room, so we stayed overnight in the Alpin appartment hotel (entering our room about 30mins after started to check in at the Gourmet hotel). Next morning checkout at the Gourmet hotel: no apologies by reception staff, no apology by management. This was the worst hotel experience since 20 years (I am travelling worldwide and have a Booking.com Genius Level 3 status). I still request a sincere apology from the Gourmet hotel top management.