Alpenhotel Fernau

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Breakfast buffet is delicious and very complete. The view from your room on the mountains is great. Furthermore the sauna, whirlpool and the pool are great as well. The staff is very friendly. The accommodation and rooms are clean.
  : The furniture is a bit old. There is no airconditioning in the room.

Wonderful
Traveller Type:
  : Good location for reaching various parts of Stubaital. The Stubaicard included with the price was a huge bonus allowing bus and cable car travel to walks. Friendly and helpful staff. Fantastic view from my room and large balcony. Good food including imaginative vegetarian options. We enjoyed sitting on the terrace with a beer in the evening enjoying the spectacular mountains around us. Also a range of musical events in the village.
  : Not really a dislike, but the rooms on my floor had been modernised and were identikit international hotel style (I believe other floors were different). Having stayed in another Tyrol hotel where the modernisation had retained a traditional look, this seemed a pity.

Very Good
Traveller Type: Family with Young Children
  : Location and friendly staff
  : No

Poor
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : I was feeling sick so the staff prepared a complete breakfast. The gardens outside were great, very relaxing.

Wonderful
Traveller Type: Family with Young Children
  : Location and view, dinner is great, clean and nice hotel, hotel staff is really helpful, nice spa area and pool. Our family liked it very much.
  : Breakfast is quite ok, but if you go around 9 am, some food items can be finish already.

Very Good
Traveller Type: Traveling as Couple

Disappointing
Traveller Type: Traveling as Couple
  : The hotel & amentities: a nice hotel in good location, with great garden, pool and sauna area. Rooms big and very clean, functional enough, nice decoration in the amenities.
  : The service and staff were pretty bad, unfortunately not even 2-star worthy: we booked this hotel mainly because so many others mentioned the food quality and staff service in their ratings, but unfortunately we cannot confirm at all! Food quality was very average, what was really bad was the selection of food and availability. Throughout the stay there was the feeling that everything is scarce. We arrived for dinner (at a normal time), most salads were empty, the cheese selection was empty except some cheese rind - and this was not only a specific point of time, but the situation throughout all the dinner time. Also, main courses are pretty small.. The next morning, arriving for breakfast, the same thing. Most dishes nearly empty, no staff really cared about filling them up. Not only sausage / cheese / scambled egg, but even bread was empty..! We have never experienced that at any other hotel. Also the selection of food was very limited. E.g. no juices, only cheap artificial nectar - never experienced this at a 4-star hotel..When arriving for dinner for minutes no one from staff seemed to bother. After a while calling for attention somebody came, telling us that they were not responsible for food, but only drinks. So we were able to order drinks, yay.. Much later we again had to call for attention. This time being told they were not responsible for our table and somebody else would come. But nobody came... again we had to call for attention.. This repeated throughout the whole stay.. Also every time we had a question/request (even if only asking if they could refill sth. at the buffet) we felt like we were only disturbing them, according to their reaction. Also, it was super hard to communicate with the staff, since most were very short on German speaking skills..All in all the stay felt super weird.. like the hotel (which itself is nice) has had their best times in the past.