Hotel Pramstraller

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type:

Pleasant
Traveller Type: Family with Young Children
  : Aesthetic and Ambiance: Hotel Pramstraller's design and decor are warm and inviting, perfectly capturing Austrian hospitality. The blend of traditional and modern elements creates a cozy environment, making guests feel instantly at home. Comfortable Accommodations: The rooms at Hotel Pramstraller merge contemporary comfort with traditional Austrian elegance. Attention to detail in furnishings and cleanliness ensures a restful and enjoyable stay. Exceptional Breakfast: The breakfast buffet stands out, offering a wide variety of delicious, high-quality options catering to all dietary needs, reflecting the hotel's commitment to guest satisfaction. Shuttle: the shuttle bus station is right at the hotel front which is very convenient. Nice spa facility: offering various dry and wet sauna rooms and showers Cleaning ladies are very nice and pleasant
  : Pre-Arrival Pricing Surprise: An unexpected 200 EU price increase shortly before arrival, over minor details such as a 2 year age discrepancy with kids, when no such policy was published on Booking, set a very unwelcoming tone. It felt like they were looking for us to cancel the reservation. Service Attitude: The hotel staff often seemed indifferent to guest needs, and impatient, making even simple requests feel like burdens. This apparent reluctance to serve detracts from the hospitality experience, leaving a negative impression. Location and Accessibility: The hotel is distant (600m) from the town center and the shuttle service stops at 5:15 PM, making exploration and access to local amenities challenging without substantial planning or reliance on taxis after 5:15 PM. Limited Coffee Service: The absence of readily available coffee outside of breakfast hours, without in-room makers or lobby facilities, was a significant inconvenience, especially for those desiring a warm cup of coffee at different times. I.e. they want you to deink your coffee, where they say and when they say. Spa - Jacuzzi Access: Access to the jacuzzi, requiring a special coin for limited use, felt unnecessarily restrictive and detracted from the amenities' enjoyment. Heating System: The heating system in the rooms is automatically turned off after a certain period, necessitating repeated requests from the staff to turn it back on. This is particularly inconvenient for guests returning from a day of skiing, looking forward to a warm room. Apartment Complex Feel: The lack of proactive staff engagement and necessity to request basic amenities lent the experience a self-service model vibe, detracting from the expected full-service hospitality. Cost-saving Measures: The hotel's emphasis on economizing, from rationed heating to recycling breakfast bread, suggested a prioritization of cost-saving over quality guest service, negatively affecting the overall experience.

Wonderful
Traveller Type:

Very Good
Traveller Type:
  : Great hotel nice rooms not far from skilift

Very Good
Traveller Type: Family with Young Children
  : A great hotel away from the hustle and bustle but close enough to pop into town and the main lifts.
  : It was fairly expensive for B&B.

Very Good
Traveller Type: Family with Young Children
  : Good breakfast great evening meals